Empathy-Driven Leadership is a management style that places a high value on understanding and sharing the feelings of others. It involves actively listening to employees and customers, considering their perspectives, and making decisions that support their well-being.
Why It Matters
- Trust: Empathy is the foundation of trust.
- Innovation: Understanding needs leads to better solutions.
- Retention: People stay where they feel understood and valued.
The Practice
It is not just “being nice.” It is:
- Cognitive Empathy: Understanding how others think.
- Emotional Empathy: Feeling what others feel.
- Compassionate Action: Taking steps to help.
In a Value-First organization, leaders serve the value flow by serving the people who create it.