Business

Empathy-Driven Leadership

Leadership prioritizing understanding of employee and customer needs.

Glossary Term

Leadership style that prioritizes understanding and addressing needs of employees and customers.

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Change Management

Preparing and guiding individuals through change.

Customer Acquisition Cost (CAC)

Total cost to acquire a new customer.

Customer Journey

Complete experience from discovery to advocacy.

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Continue building your Value-First vocabulary with our comprehensive glossary of 132 terms.

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