Business

Change Management

Preparing and guiding individuals through change.

Glossary Term

The process of preparing, supporting, and guiding individuals through organizational change.

More Business Terms

Customer Acquisition Cost (CAC)

Total cost to acquire a new customer.

Customer Journey

Complete experience from discovery to advocacy.

Customer Retention

Ability to keep customers returning.

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Continue building your Value-First vocabulary with our comprehensive glossary of 132 terms.

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