5
Stage 5 of 8
Value Creator
"I Am Building"
What's Happening
They've committed and now they're building. This is where the real relationship forms — working together to implement, configure, and create the foundations for success.
- • Implementing the solution
- • Configuring systems and workflows
- • Training teams and building capabilities
- • Working through challenges together
What You Should Do
- ✓ Provide clear implementation guidance
- ✓ Be responsive when issues arise
- ✓ Celebrate milestones and quick wins
- ✓ Document decisions and configurations
- ✗ Don't disappear after the sale
- ✗ Don't rush through to "go live"
Signals That Indicate This Stage
Project kicked off
Active implementation
Regular meetings
Implementation cadence
Deliverables tracked
Work in progress
Questions flowing
Support tickets, emails
Transition to Adopter
When they go live and start operating — using the system daily, developing their own workflows, seeing real results — they become an Adopter. The foundation is built.
Quick Facts
- Typical Duration
- Weeks to months
- Engagement Style
- Collaborative, intensive
- Your Role
- Implementer, coach
- Success Metric
- Milestones achieved
Examples
- SaaS: Onboarding, data migration, integrations
- Services: Discovery, configuration, training
- Mfg: Installation, calibration, commissioning
Ready to move beyond Value Creator?
Track your journey from Value Creator to Champion. Your Value Path makes progress visible.