Workflow Automation is using technology to streamline repetitive tasks and processes—enabling humans to focus on higher-value activities requiring judgment and creativity.
Good Uses
- Eliminating manual data entry
- Routing information automatically
- Triggering notifications
- Synchronizing systems
- Reducing administrative burden
Poor Uses
- Automating human judgment
- Forcing mechanical progression
- Replacing authentic interaction
- Scaling manipulation
- Encoding bad processes
The Principle
Automate:
- Repetitive mechanical tasks
- Data synchronization
- Administrative overhead
- System coordination
Don’t Automate:
- Human judgment
- Authentic relationships
- Creative problem-solving
- Strategic thinking
Workflow Automation should enable human capability, not replace it.