Framework

Customer Team

Unified cross-functional group delivering seamless customer experiences without departmental silos.

Glossary Term

A unified, cross-functional group focused on delivering seamless, transformative customer experiences by removing traditional silos between marketing, sales, and customer service. The Customer Team approach highlights the need for collaboration over competition within customer-facing roles.

More Framework Terms

CONVEY Framework

Structured communication approach for change management.

Co-Evolution

Mutual growth of humans and AI through continuous learning partnership.

DELIVER Framework

Customer-centric methodology embedding delight and continuous improvement.

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