Core Framework
⚠️
Managed Services Trap
Building business models on client dependency rather than client capability
⚠️ The Trap
Erin Wiggers captured it perfectly: 'We've built an entire industry around keeping clients dependent on us. The more complex we make things, the more they need us, and the more we can charge. But what if our success was measured by how independent they became?' When dependency becomes the business model, transformation becomes impossible—for both you and your clients.
Key Symptoms
- ⚠️ Clients can't operate without ongoing support
- ⚠️ Knowledge transfer avoided to maintain engagement
- ⚠️ Complexity created rather than reduced
- ⚠️ Client capability stagnating despite investment
- ⚠️ Success measured by contract length, not client independence
Feeling stuck in the Managed Services Trap?
You're not alone. Name it. Document it. Break free by creating your own Value Path.
✓ The Value-First Alternative
Simplify core systems to reduce artificial complexity. Build internal capability through natural knowledge transfer. Enable rather than restrict organizational evolution.