HubSpot Questions.
Strategic Answers.
Human Connection.
Weekly live sessions where your tactical HubSpot challenges get strategic solutions—and you build capability instead of vendor dependency. Join CRM admins, operations leaders, and transformation practitioners working through real problems together.
$295–$1,495/month • 3 live sessions per week • Slack + resource library
What You're Managing Right Now
The Support Ticket Black Hole
You submit a HubSpot support ticket and wait 2-3 days for a response that answers the question you asked but not the problem you're solving. They tell you "here's how to do X" when what you really needed was "here's why X creates problems downstream and what to do instead."
The Consultant Dependency Trap
You hire a HubSpot partner who builds things for you rather than with you. They deliver configurations you can't modify, workflows you don't understand, and reports that make sense to them but not your team. When they leave, their architecture leaves with them.
The Solo Struggle Reality
You're the "HubSpot person" in your organization. Every question comes to you. Every configuration decision is yours. Every workflow failure is your problem. You've become the knowledge bottleneck while trying to solve the knowledge bottleneck problem.
The Learning Paradox
You need to learn advanced HubSpot capabilities to solve today's problems, but you're too busy solving today's problems to learn advanced HubSpot capabilities. The gap between what you need to know and what you have time to learn keeps growing.
The Question Nobody's Asking:
"What if the problem isn't that HubSpot is too complex—but that you're trying to learn transformation alone when it only works through collaboration?"
Live Support That Builds Capability
Every Tuesday, Wednesday, and Thursday—60 minutes of collaborative problem-solving and strategic guidance
Three Sessions Per Week
Led by Chris Carolan & Ryan Ginsberg
The Office Hours Promise
Three Membership Tiers
Choose the depth of engagement that matches your organizational readiness
Individual Support
Perfect for CRM admins needing regular HubSpot support
PERFECT FOR:
- ✓ CRM admins managing HubSpot day-to-day
- ✓ Individual contributors needing technical guidance
- ✓ Organizations at "Researcher" readiness stage
Team Lead Support
Base seat + quarterly 1:1 strategy sessions
PERFECT FOR:
- ✓ Operations managers responsible for HubSpot strategy
- ✓ Team leads building cross-functional capability
- ✓ Organizations moving from "Hand Raiser" to "HERO" readiness
Executive Partnership
Complete transformation partnership with strategic guidance
PERFECT FOR:
- ✓ Operations leaders driving organizational transformation
- ✓ Directors responsible for HubSpot ROI and team capability
- ✓ Organizations at "Value Creator" or "Adopter" readiness stages
Quick Comparison
| Feature | Base | Strategy | Partnership |
|---|---|---|---|
| Investment | $295/mo | $695/mo | $1,495/mo |
| Live Sessions | 3 per week | 3 per week | 3 per week |
| Question Priority | Standard | Priority | Executive |
| 1:1 Strategy Sessions | — | Quarterly (60 min) | Monthly (90 min) |
| Screen Share Time | 10-15 min | 20-30 min | Extended |
| Resource Library | Basic | Full access | Full + custom |
| Slack Community | ✓ | ✓ | ✓ + Direct access |
| Best For | Individual contributors | Team leads | Operations leaders |
Why Value-First Office Hours Isn't Just Another HubSpot Support Group
We Build Capability, Not Dependency
Traditional Support Approach:
- ✗ Answer your specific question with configuration steps
- ✗ Provide tactical solution for immediate problem
- ✗ Leave you dependent on vendor for next question
- ✗ Focus on making HubSpot work the way HubSpot works
Value-First Approach:
- ✓ Answer your question AND explain the strategic context
- ✓ Solve immediate problem AND build pattern recognition capability
- ✓ Enable you to solve similar problems independently
- ✓ Focus on making HubSpot work the way YOUR BUSINESS works
We Connect Tactical to Strategic
Every "How do I configure this workflow?" question reveals strategic opportunities:
Chris and Ryan don't just answer HubSpot questions—they help you see what your HubSpot questions reveal about transformation opportunities.
We Practice What We Teach: AI-Native Collaboration
These aren't just "office hours with experts." They're live demonstrations of AI-native transformation:
- Watch how Chris uses Claude for strategic pattern recognition in real-time
- See how Ryan orchestrates AI tools for rapid HubSpot configuration
- Learn collaborative workflows that amplify human capability rather than replacing it
- Experience the team constellation model: specialized expertise coordinating around specific challenges
We Build Community, Not Just Provide Service
You're not buying access to experts—you're joining a community of transformation practitioners:
We Honor Natural Progression
We've designed three tiers specifically to match organizational readiness stages:
You're never pushed to upgrade—progression happens when YOU recognize value that matches your readiness, not when WE decide you should spend more.
Frequently Asked Questions
What if I can't attend live sessions?
Short Answer: Session recordings and highlights are documented, but live participation creates the most value.
Why Live Matters: Office hours work because you see problems solved in real-time, learn from peer questions you didn't know you needed to ask, and build relationships that enable future collaboration. Recordings capture tactics but miss the strategic pattern recognition and community connection that happens live.
Practical Reality: Most members attend 1-2 sessions per week consistently and reference documentation/recordings for the sessions they miss.
Is this only for HubSpot questions?
Short Answer: HubSpot is the anchor, but transformation strategy is the context.
What We Cover:
- Always: HubSpot configuration, workflows, automation, reporting, integrations, data architecture
- Often: AI orchestration, Claude partnership strategies, Value Path implementation, customer portal development
- Sometimes: Broader transformation questions, organizational change leadership, team capability building
- Never: Generic business advice, non-HubSpot platforms (unless integration context)
The Pattern: Tactical HubSpot questions often reveal strategic transformation opportunities. We address both—the immediate technical challenge AND the bigger picture context.
Can I cancel anytime?
Base Seat & Strategy Seat: Month-to-month, cancel anytime. No penalties, no questions asked.
Partnership Seat: Quarterly commitment recommended (not required) because transformation partnerships build value over time. However, monthly cancellation is still available—we believe continuation should be driven by value recognition, not contractual obligation.
The Reality: About 80% of members maintain continuous membership for 6+ months because office hours become part of their operational rhythm—not because they're locked into contracts.
What's the group size for sessions?
We keep sessions intimate and manageable:
- Maximum: 15 active participants per session
- Average: 8-12 regular attendees
- Reality: Questions are answered in order received, with Strategy and Partnership Seat members getting priority queue placement
Why This Matters: Everyone gets personalized attention. You're not one of 100 people in a webinar hoping your question gets noticed. You're part of a working session where Chris and Ryan know your name, your context, and your transformation journey.
How is this different from Value-First Scoping or Managed Partnerships?
Office Hours ($295-$1,495/month):
- • Tactical HubSpot support with strategic context
- • Group learning environment with peer insights
- • Self-directed capability building
- • Natural entry point for transformation exploration
Value-First Scoping ($2,495-$7,495):
- • Intensive 1-3 week organizational assessment
- • Custom transformation roadmap development
- • Deep discovery with stakeholder interviews
- • Designed for organizations ready to plan transformation
Managed Partnerships ($4,995-$24,995/month):
- • Ongoing transformation coaching and guidance
- • Dedicated support for complex initiatives
- • Strategic advisory at executive level
- • For organizations actively executing transformation
The Progression: Many organizations start with Office Hours to build HubSpot capability and Value-First literacy, engage Value-First Scoping when they're ready to plan transformation, and eventually move to Managed Partnerships for ongoing strategic support.
What if I need more than office hours can provide?
This is the perfect question—and exactly what office hours help you discover.
Office hours create clarity about what you can accomplish with community support versus what requires dedicated partnership:
You Can Likely Handle with Office Hours:
- • Standard HubSpot configurations and workflow troubleshooting
- • Learning advanced features and best practices
- • Incremental optimization of existing systems
- • Building team capability over time
You Likely Need Dedicated Services For:
- • Complex ERP-HubSpot integration architecture
- • Customer Value Platform (CVP) implementation
- • Value-First Scoring system deployment
- • Multi-division transformation coordination
- • Custom AI orchestration development
The Natural Flow: Office hours members often recognize these boundaries themselves—Chris and Ryan never push services, but we help you see when strategic transformation requires more intensive engagement than group sessions can provide.
When that happens, office hours credit ($295-$1,495) applies toward Value-First Scoping, and membership continues throughout any implementation project.
Do you offer refunds?
First Month Guarantee: If office hours aren't valuable after your first month, we'll refund your full investment—no questions asked.
After First Month: Month-to-month memberships can be cancelled anytime. We don't offer refunds for past months because you received access to live sessions, community, and resources during that time.
Why We're Confident: Less than 2% of members request first-month refunds. When office hours fits your needs, the value is immediately obvious. When it doesn't, we'd rather you discover that quickly and move on.
Join Transformation Practitioners Building HubSpot Capability Together
Every Tuesday, Wednesday, and Thursday, CRM admins and operations leaders bring their real HubSpot challenges to office hours. They get expert guidance, build lasting capability, and discover strategic opportunities hidden in tactical questions.
You're Not Buying Support—You're Joining a Community.
Office hours members don't just solve today's HubSpot problems. They build pattern recognition that helps them solve tomorrow's challenges independently. They form relationships with peers and practitioners that outlast any single configuration. They experience AI-native transformation in action, not just theory.
Base Seat
Perfect for CRM admins needing regular HubSpot support and community connection.
Strategy Seat
Base seat + quarterly 1:1 strategy sessions. For operations managers building transformation capability.
Partnership Seat
Complete strategic partnership with monthly guidance. For operations leaders driving transformation.
Still Have Questions?
Schedule a 15-Minute Office Hours Preview Call
Talk with Chris about whether office hours matches your current needs and organizational readiness. No pressure, no sales pitch—just honest assessment of fit.
Book Preview Call →