The Five-Layer Model

The layers don't change. What holds them together does.

Frameworknot “the Five-Layer Diptych”

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The Five-Layer Model

the Five-Layer DiptychThe Five-Layer Model

The layers don't change. What holds them together does.

In
Framework

Each of these has its own address too.

Data, Identity, Context

Layer 1: the records, the identity, the reasons why — fragmented here, every layer above pays for it.

Five-Layer ModelValue-First
Data, Identity, Context
Customer Value Model

Layer 2: what creates value, for whom, and why — made explicit, never left implicit inside a process.

Five-Layer ModelValue-First
Customer Value Model
Intelligence

Layer 3: judgment that compounds inside the organization, not judgment that walks out with the consultant.

Five-Layer ModelValue-First
Intelligence
Orchestration

Layer 4: the coordination that lets everything else work as one system, not a pile of integrations.

Five-Layer ModelValue-First
Orchestration
Interface

Layer 5: every surface where a human meets you — where value either reaches them, or it doesn't.

Five-Layer ModelValue-First
Interface

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