🚀 ORGANIZATIONAL PHILOSOPHY

Traditional growth asks: Which team drives growth?

Value-Led Growth asks: What drives growth?

Value delivery and recognition. Not which team leads—but whether value is being created, demonstrated, and compounded at every stage.

GROWTH MODELS

The "Which Team" Question

Traditional models organize around departmental drivers

💼 Sales-Led

Build sales team, work pipeline, close deals

📦 Product-Led

Freemium and self-service, let product sell itself

📢 Marketing-Led

Generate demand through content and campaigns

👥 Community-Led

Build tribes that advocate and refer

Value-Led Growth

Organize around a single question: Are we creating more value today than yesterday?

THE SHIFT

The Core Reframe

Everything changes when you organize around value

Generate more signals
Create value that generates natural demand
Convert faster
Support natural progression toward mutual fit
Retain through contracts
Create value that makes leaving irrational
Grow through headcount
Multiply value each person creates
Growth driven by a function
Growth driven by value delivery across all
THE PROBLEM

25 Years of Complexity

Industrial-age accumulation blocks value creation

🏢

More Departments

To specialize functions that require coordination

🔄

More Handoffs

To transfer relationships between stages

📋

More Coordination

To align fragmented teams

🔧

More Technology

To automate broken processes

THE INFLECTION POINT

AI Changes Everything

Not automation—dissolution of limitations

Once Required
  • • Departments for coordination
  • • Handoffs for context transfer
  • • Headcount for breadth
  • • Specialization for complexity
Now Possible
  • • AI orchestration for coordination
  • • AI memory for context persistence
  • • Human-AI partnership for breadth
  • • Integration for complexity

The fundamental economics of organization have changed.

THE SYSTEM

The Operating System

Philosophy becomes structure

WHERE
Value Path

8 stages of natural human progression from Audience to Champion

WHO
Three-Org Model

Customer Org, Operations Org, Finance Org replace 12 silos

WHAT
Four Unified Views

Customer, Revenue, Context, Team—complete visibility

HOW
Value Steward

Human + AI partnership stewarding complete relationships

THE INVERSION

Human Capability

From cost to minimize → resource to multiply

Industrial Thinking
  • • Automate to reduce headcount
  • • Specialize to increase efficiency
  • • Standardize for consistency
  • • Measure activity for productivity
Value-Led Thinking
  • • Partner with AI to expand scope
  • • Integrate to increase impact
  • • Adapt to serve actual needs
  • • Measure outcomes for value

Not "How many people do we need?"
But "How much value can each person create?"

THE ROLE

The Value Steward

Human + AI stewarding complete relationships

Traditional Rep
  • • 500 "leads" through one stage
  • • Handoffs at every transition
  • • Context lost repeatedly
  • • Activity metrics
Value Steward
  • • 50-100 relationships through entire journey
  • • No handoffs between stages
  • • Full context maintained
  • • Value outcomes

AI handles breadth: research, documentation, coordination, pattern recognition

Human provides depth: judgment, trust-building, creative problem-solving, emotional intelligence

THE PATH

The Transformation Path

Trust-based milestones, not calendar deadlines

1

The Pilot: Prove the Model

Select someone who fights against handoffs. Full Value Path ownership for 20 accounts. Measure outcomes, not activity.

2

The Collapse: Unify Customer Org

Merge Sales + Marketing + CS into unified Customer Org. Eliminate handoff processes. Value Path as operating language.

3

The Separation: Clean Operations

Pull all Ops functions together. One team, one mandate: make the Customer Org effective.

4

The Evolution: Value Accounting

Finance measures value delivered, not just revenue captured. Value per dollar invested.

Is your organization designed to create value, or to manage complexity?

Managing Complexity
Creating Value

If you found the trap, now you know there's a way out.

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