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Implementation Guide

URV Playbook

From Disconnected to Smart

A step-by-step guide to building complete revenue visibility in HubSpot. Configure commercial objects, set up forecast intelligence, and create early warning workflows.

4
Parts
16
Sections
6-8
Hours
Requires: Unified Customer View Foundation

Press or swipe to begin

PART 1

Before You Build

URV builds on UCV. Verify your foundation before adding commercial visibility.

1.1

Prerequisites Checklist

Verify UCV Foundation is complete and teams are using it daily.

  • • Contact & Company configured
  • • Associations working
  • • Sales Hub Pro/Enterprise
~10 min
1.2

Current State Audit

Document existing revenue processes before configuring new objects.

  • • Deal pipeline stages
  • • Quote/proposal process
  • • Order fulfillment workflow
~20 min
1.3

Scope Decision

Choose which commercial objects matter for your business model.

  • • SaaS/Subscription
  • • Professional Services
  • • Product/eCommerce
~15 min

Important

Don't start URV until UCV Foundation is validated. Revenue visibility depends on relationship visibility.

PART 2

Foundation Configuration

The commercial objects that create revenue visibility. Each builds on the previous.

2.1

Interest Object

Pre-deal opportunity tracking

30 min

2.2

Deal Object

Value Path-aligned pipeline

35 min

2.3

Quote Object

Commercial terms documents

20 min

2.4

Order Object

Fulfillment tracking

25 min

2.5

Invoice Object

Billing documents

20 min

2.6

Payment Object

Transaction records

15 min

2.7

Subscription Object

Recurring revenue tracking

25 min

Revenue Lifecycle

Interest → Deal → Quote → Order → Invoice → Payment → Subscription

PART 3

Workflow & Automation

Turn revenue visibility into proactive intelligence with automated workflows.

3.1

Forecast Intelligence

Workflows that calculate confidence scores based on relationship health, not just pipeline stage.

  • • Deal health scoring
  • • Engagement-based confidence
  • • Weighted pipeline calculations
~30 min
3.2

Early Warning

Automated alerts when revenue is at risk—before customers tell you.

  • • Engagement drop detection
  • • Payment pattern changes
  • • Renewal risk flagging
~25 min
3.3

Handoff & Delivery

Ensure delivery teams see what was sold before implementation begins.

  • • Sales-to-Delivery context
  • • Commitment tracking
  • • Implementation triggers
~25 min

Automation Philosophy

Workflows should surface insights, not replace human judgment.

PART 4

Validation & Milestones

How do you know if it's working? Each milestone has specific validation criteria.

4.1

Foundation: "Revenue Visible"

Commercial lifecycle visible in HubSpot. Teams can trace opportunity through delivery.

Test: "How many Engaged Interests do we have, and what's our conversion rate to Deals?"

Answer should come from system in <30 seconds

4.2

Capability: "Revenue Smart"

Organization trusts unified data for decisions. Finance uses forecasts without adding buffers.

Test: "Which renewals in the next 90 days are at risk?"

Answer should come from system in <30 seconds

4.3

Multiplication: "Revenue Intelligent"

Revenue intelligence is a competitive advantage. Strategic decisions leverage commercial data.

Indicators: Board conversations cite forecast accuracy and confidence breakdowns

BUSINESS MODELS

Configure for Your Model

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SaaS / Subscription

Recurring revenue, renewal cycles, usage-based expansion

Primary Objects:

Deal Subscription Quote
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Professional Services

Project-based, scope management, milestone billing

Primary Objects:

Deal Quote Order
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Product / eCommerce

Inventory, fulfillment, payment processing

Primary Objects:

Order Invoice Payment

Scope First

Configure what you need. Not all objects apply to all business models.

TIMELINE

Realistic Timeline

W1

Week 1: Audit & Scope

Complete Part 1. Verify prerequisites, audit current state, decide scope.

W2-4

Weeks 2-4: Foundation

Complete Part 2. Configure commercial objects based on your business model scope.

W5-6

Weeks 5-6: Automation

Complete Part 3. Build forecast intelligence and early warning workflows.

W7-8

Weeks 7-8: Validation & Iteration

Complete Part 4. Run validation tests, address gaps, iterate based on real usage.

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Ready to Build?

The interactive playbook guides you through every step with checklists, property cards, and validation tests.

Track your progress. Save your work. Build at your own pace.

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