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The Four Unified Views

Unified Revenue View

Understand commercial health

Everyone making revenue decisions sees complete commercial reality—not optimistic pipeline, not historical accounting, but relationship-based truth.

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THE PROBLEM

What We Actually Hear

Our pipeline looks healthy, but deals keep slipping. We can't figure out why.

Sales forecasts change every week. I have no idea what revenue to actually expect.

By the time we know a customer is unhappy, they've already decided not to renew.

Finance wants one set of reports. Sales wants different reports. Nobody agrees on what's real.

The Hidden Cost

Missed growth opportunities, churn blindness, delivery disconnection, forecasting fiction, and investor confusion from conflicting reports.

WHAT HASN'T WORKED

Failed Attempts

"Implemented revenue operations role"

→ Created coordination bottleneck; person becomes translator between disconnected systems

"Bought forecasting software with AI"

→ AI predicts based on historical patterns of inflated pipeline; garbage in, garbage out

"Integrated CRM with accounting system"

→ Syncs deal value to revenue record; doesn't solve expectation misalignment or health visibility

Tools can't fix visibility gaps. Only unified data can.

THE SOLUTION

What It Actually Means

Everyone in your organization who makes revenue-related decisions sees complete commercial reality—not sales' optimistic pipeline, not finance's historical accounting, not success team's engagement metrics in isolation, but the complete picture of revenue health.

Sales sees

Customer health and usage patterns before expansion conversations

Delivery sees

Deal commitments and expectations before starting implementation

Finance sees

Deal progression and confidence before revenue recognition

Customer Success sees

Original deal context and promises made

Leadership sees

Relationship-based revenue forecast not stage-based theater

Key Insight

Making decisions based on relationship reality instead of departmental assumptions.

IN PRACTICE

Thursday Morning, Executive Team Meeting

With Unified Revenue View

Leadership dashboard shows:

Actual Revenue

$2.3M

High Confidence

$850K strong relationships

Medium Confidence

$1.2M engaged, complexity not resolved

At Risk

$600K engagement dropped

Meeting Focus:

"What should we do about the at-risk segment?"

Without It

Three different reports:

CFO Report

Revenue recognition view

CSO Report

Pipeline view (optimistic)

CCO Report

Retention metrics

Meeting Focus:

Debating whose numbers are "right"

THE JOURNEY

Three Milestones

1

Foundation: "Revenue Visible"

Unified commercial platform is live. Revenue lifecycle from first opportunity through renewal visible in one place.

Deal Quote Order Invoice Payment
2

Capability: "Revenue Smart"

Organization trusts unified data for decisions. Forecasts based on relationship health prove more accurate.

Subscription Success Metrics Implementation Milestones
3

Multiplication: "Revenue Intelligent"

Revenue intelligence is a competitive advantage. Ability to forecast reliably creates market differentiation.

AI Predictions Self-Improving
THE BUILDING BLOCKS

Commercial Objects

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Deal

Opportunity tracker with stages aligned to Value Path, confidence scoring based on relationship health

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Quote

Commercial terms document showing what's being proposed, timeline, success metrics

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Order

Fulfillment tracker connecting what was sold to what gets delivered

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Invoice

Billing document connecting commercial agreements to financial systems

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Payment

Financial transaction record revealing payment patterns and collection health

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Together

Create complete visibility from first signal through renewal

KEY VALUE INDICATORS

What to Measure

Don't Measure

  • Pipeline value without confidence context
  • Win rate percentage alone
  • Deal count
  • Activity metrics

Measure Instead

  • Forecast Variance Trend

    How closely actual matches forecasted

  • Relationship Health Predictiveness

    How well scores predict outcomes

  • Early Intervention Success Rate

    How often flagging prevents churn

Focus on leading indicators (relationship health) not just lagging indicators (revenue booked).

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Understand Commercial Health

Unified Revenue View transforms how your organization forecasts and retains—from departmental guesswork to relationship-based intelligence.

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